Return policy to ensure maximum benefits for customers when purchasing equipment/machinery at QTE TECHNOLOGIES Company.

The company will replace or return goods to customers in the following cases:

- The goods are not the correct model/code as you ordered.

- The product is defective due to the manufacturer.

- Goods are damaged during transportation.

1. Conditions for accepting returns:

Customers can exchange for a new product of the same type when the product has an irreparable problem (due to the manufacturer's technical error). Defective products can only be exchanged after technical confirmation and compliance with the following conditions:

- Goods whose origin is determined are purchased at QTE TECHNOLOGIES company

- The goods are still intact and complete with warranty seals, brand stamps, technical instructions,...

- The returned goods have no physical defects (scratched, dirty, dented, yellowed, broken, etc.)

- Returned goods must still have all components/accessories

- Returned goods must have all original packaging, accompanying documents and be in suitable condition to be able to be resold immediately.

2. Customers bear shipping costs and other costs (if any) for exchanging and returning goods.

3. Return period: within 10 days from the date of receipt

4. In case of not accepting returns:

- Customers do not operate according to instructions, causing damage to equipment and machinery.

- Customers affect the external condition such as torn packaging, peeling, breakage, etc.

- The goods have been opened and used

- Goods are damaged due to customer negligence

*Please note: Some items are non-returnable.

5. How to return goods:

- Customers can contact directly at the company address or contact phone number: +84024 6254 1636, Email: info@qtetech.com.vn to check the product and complete return procedures.

 - After confirmation of a technical error by the company's technical staff, the exchange will be carried out in accordance with the company/manufacturer's regulations.

6. Return procedures:

Please contact us via Email with the following information, after confirming the return conditions.

Please contact us within 10 days of arrival.
Please prepare the following information:
 - Order number, item number, quantity
 - Photo of the item
 - Image of shipping box
 - Copy of invoice
 - Please explain the problem (What is the problem? It What part happened? When did you discover the problem?)
Please do not ship your item until we have prepared your return.

7. Note for electrical equipment with Japanese specifications:

- Some customers who use overseas use transformers.
- If you use it, please use it at your own risk. We do not recommend using a transformer.
Therefore, check the voltage when using it overseas.
Failure due to voltage difference is not supported by returns or repairs.